The rules, in plain sentences
Nothing here should surprise you, because all of it is also said on the page where it matters.
What this covers
These terms apply to residential and small commercial cleaning provided by Freshline Home Cleaning in Travis and Williamson County, Texas. Booking a visit means accepting them.
Booking and confirmation
A booking exists once you receive a confirmation email. Times shown in the booking flow are arrival windows, not exact times: we give a three hour window and text you when the cleaner is on the way.
We need at least two days notice for a standard booking. Same-day slots appear in the flow only when a cleaner is genuinely free.
Pricing and payment
- Prices shown include Texas state and local sales tax at 8.25 percent.
- No visit is charged at less than $129 before tax.
- Your card is authorised on the morning of the visit and captured when the job is marked complete.
- An itemised receipt is emailed the same evening.
- Recurring plans are month to month. The plan discount applies from the first visit and there is no commitment period.
If the home is substantially different from what was booked, for example twice the bathrooms, we will call you before starting and you decide whether to proceed at the revised price.
Changing or cancelling
- More than 24 hours before the visit: free to move, skip or cancel.
- Inside 24 hours: we charge half the visit, because the cleaner is paid for the slot either way.
- If we cancel on you for any reason other than weather or a genuine emergency, your next visit is free.
Access on the day
You are responsible for making sure we can get in by the start of the arrival window, and that power and running water are available. If we cannot get in and cannot reach you within 20 minutes, the visit is treated as a cancellation inside 24 hours.
What is in scope
The published checklist on the what we clean page is the scope of a visit. The list of things we do not do is on the same page and is part of these terms.
We will not move furniture heavier than one person can shift safely, use a ladder beyond two steps, handle biohazards or animal waste, or make decisions about your possessions.
The re-clean guarantee
If something on the checklist was missed or done poorly, tell us within 48 hours of the visit and we will return and re-clean that area at no cost. The guarantee covers re-cleaning; it is not a refund mechanism, and it does not cover work that was never in scope.
Damage and liability
We carry general liability insurance, a surety bond and workers compensation. If we break something, report it within 48 hours and we will repair or replace it at fair market value.
We are not liable for damage caused by pre-existing defects, items that were already loose, unstable or damaged, or surfaces that were not disclosed as requiring special treatment. Tell us about the antique sideboard before the visit rather than after it.
Our total liability for any single visit is limited to the greater of the amount paid for that visit or the cost of repairing the damaged item.
Safety and conduct
Our cleaners may leave immediately and the visit will be charged in full if they encounter threatening behaviour, harassment, an aggressive animal, illegal activity or conditions that are unsafe to work in. This has happened four times in nine years and we would rather it stayed that rare.
Hiring a Freshline cleaner directly within twelve months of their last visit to your home incurs a placement fee of $2,500, which reflects what recruiting and training a replacement costs us.
Governing law
These terms are governed by the laws of the State of Texas, and any dispute is subject to the courts of Travis County. Questions go to hello@freshlineclean.com.